Your orders
All orders received by 3pm on working days will be processed and despatched (sent) the following working day, unless a later despatch date is requested. Orders received after this time and on non-working days will be processed and despatched within 2 working days, again unless otherwise requested. We are unable to deliver muffins on Mondays; current transport provisions would result in muffins being delayed in transit over the weekend and consequently they would not be at their freshest when they arrived.
If you require your order to arrive on a specific or particular date please ensure you choose an overnight delivery option at the checkout, either courier or special delivery, as First Class post does NOT give a guaranteed arrival day.
Please ensure the recipients name & address are entered in the delivery address at the checkout, otherwise your parcel will be sent to your billing address.
Should we need to contact you concerning your order we will initially do so by e mail, so please do check to ensure that we do not go to your Spam!
If you have an urgent request or special delivery requirements please tell us by filling out the "Delivery Instructions" field in the order section alternatively e-mail us at info@muffinheaven.co.uk, or telephone us and we will do our utmost to accommodate your requirements.
Delivery policy
The price for our muffins includes the cost of our normal delivery service, as follows:
Muffin Hugs and 4 packs
These are sent by Royal Mail First Class Recorded Post (usual delivery time 1-2 days from despatch) and require a signature upon delivery. They can be sent to UK mainland addresses. Please note if you require a GUARANTEED delivery date or time, you will need to choose from the Special Delivery options at the checkout.
Boxes of 8 or 12 muffins
These are sent by courier, available for delivery to UK mainland addresses and must be signed for on delivery. They are delivered the next working day after despatch usually between 9am and 5pm. We recommend that you ensure somebody will be available to sign for the delivery. The courier will where possible leave the delivery with a neighbour if unable to gain a signature at the delivery address.
If you require a more specific delivery time, or a Saturday delivery, these are available at extra cost - please choose from the drop down options at the checkout. These must be specified at the time of ordering. No deliveries can be made on Sundays, Mondays or Bank holidays.
By placing an order via our website, you agree to our terms and conditions as shown.
Delivery zones
Please contact us should you require delivery to one of the following postcodes:
AB31 to AB38, AB40-56HS, IV1-28, IV31, IV32, IV36, IV40-49, IV51-56, IV63, KA27, KA28, KW1 to KW17, PA20-38, PA41-49, PA60-78, PH4- PH44, PH49, PH50, ZE, Northern Ireland (BT), Isle of Man (IM), Republic of Ireland and Channel Islands.
Our boxes
Our muffins are carefully wrapped, held snugly in place by our ingeniously designed inserts and are sent out in boxes specially commissioned for Muffin Heaven. The boxes despite being made from recyclable cardboard are very strong and are designed to protect the muffins during their journey. We carefully balance the need for any extra packaging, to ensure your box of muffins arrive safely, against the unnecessary use of extra packaging.
We also have a special keepsake which is a beautiful box - tied with a quality ribbon, which makes for a very special gift. The keepsake boxes are available in a variety of colours. These beautiful gift boxes are almost entirely handmade only the slot for ribbon attachment is semi-automated. Our box supplier is committed to ensuring that the boxes are produced in good, fair working conditions, which they verify by inspection, and ensure no child labour is employed either in the production of the boxes or anywhere in the factory.
None of our boxes will fit through a letter box so it is important that somebody is there to receive the parcel or alternative arrangements are in place.
01769 551786 | info@muffinheaven.co.uk
